Survey Reveals Patient Frustration with Provider Support and Health Setbacks

Survey Reveals Patient Frustration with Provider Support and Health Setbacks

Key Takeaways (TLDR)

• Patients are demanding more advanced, AI-powered healthcare experiences to reduce pain points and improve their experience with providers.

• Hyro's 'Voice of the Patient' survey reveals significant gaps between patient needs and the current support available through healthcare delivery channels.

• Implementing AI and self-service options in healthcare can improve patient experience and potentially reduce negative health outcomes.

• 66% of patients expect their healthcare provider to employ generative AI technologies to enable better online and phone support – this year.

Why it Matters

This news matters because it shows that patients are demanding more advanced, AI-powered healthcare experiences to reduce pain points and improve their interactions with providers. It also highlights the importance of implementing AI technologies responsibly to address patient needs while prioritizing data privacy and security.

Summary

A new survey by Hyro, a healthcare AI-powered communications company, reveals that patients in the US are frustrated by poor provider support and are experiencing health setbacks as a result. The report highlights significant gaps in patient needs and current support available, particularly during appointment settings and prescription refills. Key findings include patients delaying refills due to lengthy hold times, experiencing health complications, and desiring more self-service options and AI support.

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